Shipping/returns

Shipping and Returns

We are so happy that you have chosen Glitter & Grace as your place to shop! Thank you for your business :)

Return Policy

If you wish to return an item, you must do so within 14 business days FROM THE DATE OF PURCHASE. For a size exchange, exchange for another item, or an in-store credit that can be used at a later date. Store-credits expire in 60 days.

Tags must still be attached to the item and receipt must be present.

 

We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

Gift cards, accessories, tights, swimwear and socks and Clearance category items are final sale and may not be returned or exchanged. 

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

If an item you receive is damaged or there are any problems with your order, we must be notified within 48 hours of you receiving the item. Tags must still be attached and receipt must be present.

Shipping costs will not be refunded or applied to the exchange or in-store credit of the return. If you wish to do an exchange, the customer must cover the shipping cost for the return and to have the new item sent back to them. 

Monogram items are non-refundable or exchangeable. 

We are not responsible if you list your initials in the wrong order when placing a monogram order. Instructions on how to place your monogram are clearly listed under each monogram product. No changes can be made to the monogram order once it is placed. 

All items on sale for 40% off or higher and all clearance items are non-refundable or exchangeable.

We are not responsible for items that have been washed or worn.

We are not responsible if you order the wrong size in your items.

All swimwear or seasonal clothing items are final sale.

We are not responsible for items damaged or lost during the shipping process. Packages are sent to the address that the customer enters. We are not responsible if you enter the incorrect shipping address. 

No cash refunds will be given under any circumstances.

Please allow 3-5 days for all orders to ship out. 5-7 days on monogram/custom items plus shipping time.

In store pick up: If you select in store pick up for your shipping option on an in stock item, your item is ready for pick up the next business day. This allows us to get back to store to pull the item off the floor & bag up any items that you ordered. If you order a custom item, please let us email or text you that your order is complete before picking up. Once selecting this shipping option, it can not be changed. When coming to pick up, you must have an order number to pick up your items. 

After your pick up notification, you have 60 business days to pick up your items. After this time period, your items will be donated to the homeless. No exceptions. No refunds will be given. 

 

Phone: 704-692-9937